Return Policy

KD Power sells mobile combo spare parts, replacement parts, repair tools, and servicing accessories. We want you to receive the correct product in good condition. If an item is damaged, incorrect, or has a covered product issue, contact us as soon as possible so our team can review it.

Returns and replacements are approved after the product, order details, and reason for return have been checked. This policy applies to purchases made through KD Power and does not replace any product-specific warranty shown on the order or product page.

• Accepted:You received a different product, model, colour, or quantity from what was ordered.
• Accepted:The product arrived damaged or defective and the issue is reported promptly.
• Accepted:The product is covered by the warranty or return terms shown for that product at the time of purchase.
• Accepted:The item is unused, complete, and returned with its original packaging, labels, accessories, and order information where applicable.

Please inspect and test replacement parts before permanently installing, removing protective films, applying adhesive, soldering, modifying, or otherwise altering them. Once a combo, spare part, tool, or accessory has been installed, used, damaged, or modified, it may not be eligible for a change-of-mind return and may be assessed under its product warranty instead.

For display combos and other electronic parts, keep the product label and protective film intact while testing. Do not return a product with a cracked display, torn flex, removed label, liquid damage, burn marks, or signs of incorrect installation.

• Not accepted:Items damaged after delivery through installation, handling, impact, moisture, electrical misuse, or other customer-caused damage.
• Not accepted:Used, installed, modified, repaired, soldered, or incomplete items, except where a covered warranty issue is confirmed.
• Not accepted:Products returned without the required order details, serial or product label, accessories, or original packaging where those are needed for verification.
• Not accepted:Special-order, clearance, or consumable items when the product listing or invoice identifies them as non-returnable.

1. 1Keep your order number, purchase date, product name, and a short description of the issue ready.
2. 2Contact KD Power through the support details below before sending anything back.
3. 3If requested, share clear photos or a short test video showing the product, labels, packaging, and issue.
4. 4Wait for return instructions and an approval from our team. Do not ship an item back without confirmation.

After we receive an approved return, we inspect the item and compare it with the order and reported issue. Depending on stock, product condition, warranty coverage, and the outcome of the inspection, we may offer a replacement, repair or warranty resolution, store credit, or refund of the eligible product value.

If only part of an order is approved, the resolution applies only to the approved item or quantity. Shipping, payment processing, installation, and other charges are handled according to the circumstances of the return and applicable law.

Approved refunds are sent to the original payment method where possible, or handled through an agreed alternative. Processing time may depend on the payment provider or bank. A replacement is subject to available stock; if the same item is unavailable, we may discuss an equivalent alternative or another eligible resolution.

• A return request does not guarantee approval. Approval depends on the product's condition, the applicable warranty or return terms, and inspection results.
• The customer is responsible for safe packing and for following the return instructions provided by KD Power.
• Nothing in this policy limits rights that cannot be excluded under applicable consumer or other law.

If you are unsure whether an item is eligible, contact us before installing or sending it back. We can help identify the order and explain the next step.